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Service Business Summary
Alewife Brook Community Pediatrics
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Business extended info
Brief Description: Dr. Mary-Edwina Colpoys,
Dr. Martha E. McCarty,
Dr. David A. Pangburn
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Update provider info...
[last modified by Circle C.
at 2007-05-29 13:49:28.0]
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Personalized:
Overall:
Value
Quality
Timeliness
Communication
Professionalism
(Personalized for you based on 44 reviews
and 0 from your Circle)
Reviewed by P A.
"The worst experience in healthcare. I have worked in Healthcare and really think that people who are not interested in patient care shouldnt do that job!
Pros:
* Doctors are good
Cons:
Incompetent and rude front staff. Details below:
* Our daughter landed up in the ER with 105 F fever. On our return home, we were able to get in touch with the doctors at the ER more easily than her primary care doctor at ABC. The front staff and nurses were in-compassionate and uninterested. We ended up in the ER again without having once spoken to her primary care doctor.
* Multiple times the front staff failed to send the medical records over to specialists after claiming to have sent them already. I ended up having to recall my daughter's history at the specialists.
* After the above experience, I requested them to give me copies of the medical records. They refused to cooperate.
* Front staff (not the nurse) will discuss test results and give medical advice.
* We learned about a urinary tract infection from the front staff when the on call physician should have been paged. My daughter has a condition called kidney reflux in which UTIs need to be treated with utmost urgency. The front staff told us that a physician would contact us the next day. My daughter's care was delayed by 48 hours.
* Front staff will contradict and try to overrule the advice given by specialists at Children's Hospital Boston about what records the specialist needs. Our GI requested her growth charts which were not sent over to her because the front staff "did not think" that they were required.
* We expressed dissatisfaction and raised our concerns with her doctor multiple times. The situation remained unchanged despite repeated assurances.
* The list is longer than what would be pertinent to put on here - but you get the general idea.
* Just as an FYI - Fran is the lady on the front staff with whom we have had the most problems. The other front staff is not much better though.
Bottom line:
Only good for the lucky few whose child never has to deal with more than an occasional cold or the odd ear infection.
It will be extremely hard to deal with the front staff if your child's care is even remotely more complicated than that.
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Overall Rating: 
Reviewed by P A.
"WORST MEDICAL STAFF... the front staff will give you a hard time whenever they can. Transmitting records from them to specialists is HARD. It feels like the practice is just not interested in what happens to their patients outside the practice. ANY time you call the front staff they are rude and just want to be difficult. In a situation when you need compassion, all you will get is difficult, rude front staff. The doctors are fine but its so hard to get to them that it makes the whole experience nasty...."
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Reviewed by Sandy R.
"Worst medical staff I have ever encountered. I am a medical professional and have worked in healthcare for many years, and the staff in this office is the worst I have seen yet. My toddler was sick with a fever over 104F degrees and called their urgent care line at 1am. No one called us back. We called again in the morning during their regular business hours. No one called us back again. It wasn't until day #5 of my child's illness that they finally agreed to respond and see our child. Although some of the encounters we had with physicians have been fine, their protocols and front staff are deplorable. I am changing pediatricians immediately and do not trust this office to provide timely care if there is ever an emergency. ..."
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Reviewed by Circle C.
"I just want to whole-heartedly second that recommendation -- we see Dr. McCarty, and she is wonderful! We have seen all three doctors for sick visits, and have no complaints at all...."
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Reviewed by Circle C.
"Mary Colpoys and all of the pediatricians at Alewife Brook Community Pediatrics are fantastic. Been going there for many, many years...."
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Reviewed by Circle C.
"I've been very happy with Dr. Martha McCarty (and the other pediatricians) at Alewife Brook Community Pediatrics in Arlington. There are many wonderful pediatricians around, though, so you have lots of choices...."
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Reviewed by Circle C.
"Alewife brook pediatric all 3 docs are great we use Dr. Pangburn...."
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Reviewed by Circle C.
"I have to say that I've been going to Alewife Brook Pediatrics for slightly over a year now, and I've been thrilled...."
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Reviewed by Circle C.
"We have been going there for over 4 years now...."
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Reviewed by Circle C.
"We have been taking our 4 kids there since my oldest was born, she's now 8. We have never had any problems...."
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